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0117 971 0320 

info@hypeagency.co.uk

FAQ's

Booking your Party:

o   Can I book online?

I’m afraid you are unable to book online. You will need to call the office on 0117 9710320 or email info@hypeagency.co.uk with your minimum numbers, preferred date, full contact details including an address and your company name (if applicable)

o   How many guests to a table?

Our tables are 6ft round tables and can seat up to 12 guests. Due to this we do need to have a minimum number for a booking of 8 guests as we don’t mix clients.  

o   Do all nights have the same package?

Nights & packages will vary. Please ensure you check the package for your chosen night.

o   How flexible are the menu’s?

We offer a themed set menu at all our venues. Due to the number of guests we cater for during December we are unable to cater for individual tastes and alternative menus. We do offer a menu that takes into consideration vegan, coeliac, dairy free and nut allergies. (Please note this must be requested at least 2 weeks prior to your event).  We have amazing chefs who will try to cater to all special dietary requirements if we are told at least 2 weeks in advance, however this may not always be feasible.

o   Will I receive tickets?

Yes, we aim to send out our tickets during November. We will send tickets to the addresses on the system so please ensure you have given us the correct address. (this will be the address on your booking form)Tickets will only be sent to guests who have paid in full by the time we post the tickets. Once tickets have been sent if you increase your numbers, tickets will be put on the door for these guests. Guests will not be allowed in the venue without their tickets.

o   Are we able to increase our numbers?

Yes of course the more the merrier, as long as there is availability for the night and on your tables. You would need to contact the office to enquire and we require payment at the time of increasing your numbers. As of the 1st December we may not be able to accommodate this.

o   What if I need to cancel a ticket?

I’m afraid all deposits are completely non-transferable and non-refundable. We have a cancellation policy in place based on the below:

At least 120 days’ notice -  25% of the final balance will be charged

At least 90 days’ notice 50%  of the final balance will be charged

At least 60 days’ notice 75%  of the final balance will be charged

less than 60 days’ notice  100%  of the final balance will be charged

Pre-ordering for your Party:

o   Can we run a bar tab?

Yes, we are very happy to run a bar tab. We will need a credit card to be left behind the bar with our bar team.  Tabs have to be settled at the end of the night. I’m afraid we aren’t able to offer multiple tabs for one card.  Hype can’t take any responsibility for bar tabs and it is up to the individual to ensure the bar tab is used correctly.

o   Do you offer table service?  

On the night, our bar team will be going round the tables and offering table service. 

o   Can I Pre-Order my Drinks?

Yes, we send out a pre-order form prior to your event. These needs to be completed and returned to HYPE with payment. These need to be returned at least 1 week prior to your party night. If we haven’t received payment before the event the order will not be available on the night. If you pre-order drinks vouchers these will need to be collected from a Bar Manager on the night.

o   What is a Drink Voucher?

Drinks vouchers are vouchers that can be pre-ordered prior to your event. They entitle the guest to one small glass of house wine, a bottle of house lager, a single house spirit and mixer or a soft drink. These cannot be exchanged for cash, upgraded or doubled up. These will not be sent out in the post and will be available from a Bar Manager on the night.

o   Can I bring my own alcohol?

No, I’m afraid we are unable to let any other bottles onsite.

The Party Night:

o   Are the venues non-smoking?

Following the governments ban on smoking in public places from July 1st 2007, all of our venues are completely non-smoking. All our venues will have an uncovered smoking area outside. There will be restriction where guests can and can’t smoke.

o   Do you take credit cards on the evening?

Yes we are able to accept credit card payment for drinks purchases at the bar. However, we don’t have a cashback facility.

o   Is there a table plan?

We will provide a table plan of the room on the night. If clients want to have place settings on your table you are very welcome to come and add your own name places to the table at the beginning of the evening,

o   What time do doors open?

At all our venues doors open at 7.30pm. Guests will not be allowed access before this time.

o   What time do I need to be at the venue?

Doors open at 7.30pm, call for dinner is at 8pm and dinner is aimed to be served promptly at 8.15pm. If guests arrive after dinner has started being served we can’t guarantee there dinner will be served.

o   What is the dress code?

Smart Dress Preferred – Strictly No Jeans, Trainers or sportswear.  Our guests do enjoy coming in theme and so we always encourage fancy dress!!!

o   What time does the party finish?

Last orders at the bar are at 12:45pm and the party closes at 1am. All guests will need to leave the venue promptly and quietly.

o   Are we allowed to take our drinks outside?

No, our venues aren’t licensed for alcohol outside of the venue. Guests will not be able to leave the premises with any bottles whether during the evening or at the end of the night. 

 

After your Party:

o   Are my left over Drink vouchers refundable?

I’m afraid we are unable to refund any leftover drinks vouchers.

o   Where can I enquire about lost property?

All lost property will be left onsite at the venues until the last party night. You will need to contact us on 0117 9710320 or email info@hypeagency.co.uk with a description of your lost item. After our last party night lost property will be returned to our offices. Collection of lost property will need to be agreed with an Event Manager as we aren’t always onsite.

 

Questions about the Venues:

o   Is there Parking?

I’m afraid the venues don’t come with parking. There will be pay and display parking option near the venue that can be used but not guaranteed. 

o   Is there a cloakroom?

There is a free cloakroom available at all our venues. We ask guests not to bring valuables to the events such as laptops etc. Belonging are left in the cloakroom at guests own risk and Hype won’t take any responsibility for them.  

o   Will the disco have Strobe lights?

Yes, the Discos do have bursts of flashing lights.

o   Will the venue have a cash point?

I’m afraid none of our venues have a cash point onsite.

More Information

For more information about our Christmas Parties please call us on 0117 9710320

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